Refund policy

Changing your mind

You have 14 days from the day you receive your order to change your mind,
without giving a reason. Tell us by emailing support@onlyfarmers.co.uk with
your order number, or by using the form at the end of this policy.

Once you've told us, send the items back within 14 days to Siobhan Rochelle
Curdle Hill Farmhouse, Chipping Norton, Oxfordshire, OX7 3NS.
Return postage is at your own cost. Items should come back unworn and
unwashed with any tags still attached; we may reduce your refund to reflect
handling beyond what you would do in a shop.

We refund within 14 days of receiving the items back, or, if sooner, within
14 days of you showing us they've been sent. Refunds go to the original
payment method and include the standard outbound delivery charge.

Exchanges

We don't offer exchanges. If you need a different size, return the item for
a refund and place a new order.

If an item is faulty, damaged or wrong

This is separate from the 14 days above and your rights are stronger. Under
the Consumer Rights Act 2015 goods must be as described, of satisfactory
quality and fit for purpose. If they aren't, you have 30 days from receipt
to reject them for a full refund, and after that you can ask for a repair or
replacement. We pay return postage on anything faulty, damaged or sent in
error. Email support@onlyfarmers.co.uk with your order number and a photo.

Nothing in this policy affects your statutory rights. Full terms:
https://links.onlyfarmers.co.uk/marketplace-shop-terms

Cancellation form

You don't have to use this form, but you can if you'd like to.

To Only Farmers Limited, Siobhan Rochelle
Curdle Hill Farmhouse, Chipping Norton, Oxfordshire, OX7 3NS, support@onlyfarmers.co.uk:

I hereby give notice that I cancel my contract of sale for the following
goods:

Ordered on / received on:
Name:
Address:
Signature (only if sending on paper):
Date: